CRM
Customer Systems International (CSI) is no amateur in the CRM (Customer Relationship Management) world. With many years of experience and experts who are world regarded in their fields, you can count on us to provide the best cost effective CRM solution and the very best service and support. We help you connect and reconnect to your customer and client base.
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We are experts in;
- Providing integration to ERP (such as Accpac, MYOB, Lawsons and SAP)
- Using 3rd party connectors (such as SCRIBE and Kovair)
- Connecting to document management systems (such as SharePoint and Joomla)
- Linking to your CTI solutions (including VoIP)
- Utilising Sensis and Google Maps to enhance your CRM experience
- Connecting your CRM to Outlook and Lotus Notes
- Creating and Implementing Mobile Apps that allow your teams to work offline
- Enabling your CRM to be more like a Social Networking platform
- Providing Hosted, Cloud and On-Premise implementations
We specialise in;
- Saleslogix (including the SalesLogix Web Client)
- MS CRM 4 and 2011
CMS
Customer Systems International (CSI) realises the importance of document management and content management as an integral part of the total enterprise business solution platform. Being able to quickly access documents, version control documents and publish documents to both the online world and your local intranet is key to your business success.
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We offer the best of breed CMS (Content Management System) to meet your business needs.
We are experts in;
- Providing integration to CRM (such as SalesLogix and MS CRM)
- Using 3rd party Web Parts (such as Calendars, Mapping and Meeting Platforms)
- Creating Web Parts for your CMS (such as Customer Surveys)
- Connecting your CMS to Outlook and Lotus Notes
- Using your CMS as an effective Customer Portal
- Creating and Implementing Mobile Apps that allow your teams to access (and contribute) documents and other important business content wherever they may be
- Enabling your CMS to be more like a Social Networking platform
- Providing Hosted, Cloud and On-Premise implementations
We specialise in;
- SharePoint 2010
- Joomla
ALM/ITSM
Customer Systems International (CSI) is Kovair! Kovair is a world leader in ALM (Application Lifecycle Management) and ITSM (IT Services Management). Using Kovair we manage projects from the inception as an idea, through to requirements, development, customisation, implementation and finally support. Using Kovair we give all our clients a real-time window into their projects so they can see where their budgets are being applied and the current status of their projects.
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Kovair’s workflow platform allows us to implement project management to best suit the client’s processes, and Kovair’s integration platform gives us the power to integrate into any other 3rd party solution. Kovair promotes "reusability" and not "rip and replace".
We are experts in;
- Project Management as a key to successful project delivery
- SDLC (Software Development Lifecycle) and Agile Methodologies
- Applying your business processes and workflows
- Providing integration to any 3rd party solutions using the Kovair platform
- Creating and Implementing Mobile Apps that allow your teams to work on projects regardless of where they may be in the world
- Providing BI (Business Intelligence) dashboards for all levels of management
- Providing Hosted, Cloud and On-Premise implementations
We specialise in;
- Kovair
- SDLC
- Agile
