CRM is not necessarily about automating or speeding up existing operational processes; rather, it's about developing and optimizing methodologies to intelligently manage customer relationships.
DMB Associates, Inc. has been working closely with CSI on the configuration and ongoing support of their SalesLogix system to meet the company’s continuously changing business needs over the last 3 years. As the CIO for DMB I have been very pleased with the ongoing relationship and partnering from CSI. CSI has taken every step necessary to build this partnership and help DMB achieve its Sales & Marketing business objectives. – Dirk Ellsworth, CIO, DMB Associates, Inc.Our Business consultants work with your team to understand your business needs.
Technology & Business Process Consulting ServicesDoes your business need a solution to improve front office automation or manage; customers, prospects, marketing, staff or partners? Do you have the resources or time to screen the tens of thousands of applications available in the marketplace? If not, then Customer Systems can review your business processes, screen and recommend applications that best match your requirements to your budget. |
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Business Process Definition ServicesUnderstanding and creating business processes to maximize time, money and productivity can be a complex task. Customer System’s consultants have successfully worked with hundreds of companies around the world helping them to redefine existing & implement new processes. If you would like to streamline workflows and increase productivity levels in your organisation, Customer Systems has the expertise you seek. |
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CRM Change Management ServicesUser adoption is a critical success factor to every project a company undertakes. At Customer Systems we focus on the details that make your projects successful, using change management strategies and coaching users into the adoption of new ways of working. |
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Our highly skilled technical team deliver best of breed solutions tailored to match your individual needs...Customer Systems employs a team of developers, who customize and develop your solution to your exact requirements. We can: • Customize your existing systems to better reflect your needs, • implement you a new solution and customize to meet your needs if you do not already have a system, • build the a whole new solution from scratch if there is nothing on the market that meets your needs. |
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Installation & Support ServicesCustomer Systems employs a team of highly certified technical engineers that can install & configure your systems quickly and efficiently. Take advantage of our many offices around the world to ensure that your installation and support needs are always met. |
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Integration & Data ServicesWhether it be consolidating data to a single platform, automated data cleansing or integrating multiple software systems, Customer Systems has the expertise to improve your organisation’s productivity and efficiencies. |
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Training ServicesTraining is a key component of user adoption and the ultimate success for every project a company undertakes. Customer Systems employs highly certified & experienced trainers with relevant industry knowledge ensuring your users are trained to the highest possible standards. |